PATIENTS / INSURANCE & FORMS
Coverage and paperwork, sorted early
Our intake team verifies your benefits before your first appointment, so you know what is covered before you sit down with a clinician.
Plans we accept
Coverage varies by program. Intake will confirm yours.
United Health Care
Commercial and managed plans
Optum
Behavioral health network
Allways
Commercial and MassHealth plans
MyCare Family
Covers CBHI services for youth
Harvard Pilgrim
Commercial plans
If your plan is not listed, call us anyway. We can often bill out-of-network, connect you with MassHealth enrollment, or arrange another way to be seen. No one is turned away from an urgent behavioral health need while coverage is being worked out.
PATIENT FORMS
Download and bring
Filling these out in advance shortens your first visit. Printed copies are also available at the front desk.
WHAT TO BRING
Your first visit
Arrive about fifteen minutes early if you have not sent your forms ahead. If something on this list is missing, come anyway.
Photo ID
Insurance card
List of current medications
Referral, if your plan requires one
Court paperwork, if applicable
Guardianship documents, for minors
Recent discharge summary
Copay, if you have one
BILLING QUESTIONS
Our billing office can explain a statement, set up a payment plan, or discuss reduced rates if cost is standing between you and treatment.
Tel (978) 455-0756 · Fax (978) 455-0770
Resources for patients and families
Understanding your diagnosis
Plain-language guides to depression, anxiety, PTSD and substance use disorder.
Download ↓Recovery support in Greater Lowell
Local meetings, peer groups and family support organizations.
Download ↓Where healing begins and caring never ends
Walk in, call, or send a request. Intake will help you find the right program and verify your coverage before your first visit.